Service Policy

Pre-sales

1. Provide professional consultation: provide customers with product, price, technology, industry solutions at any time Information consultation on programs and other aspects, consultation channels include Internet, telephone, letter, door-to-door and other channels;

2. Provide sample service: Free samples for customers and mail;

3. Provide inspection reception: Customers can make an appointment to visit the exhibition hall, visit the company for on-site inspection, and the company provides professional reception staff.

On Sale

1. Integrity and fairness: regardless of the size of the contract, new and old customers, domestic and foreign customers, We will all be treated with integrity and fairness;

2. Quality and Quantity: Strictly implement the terms stipulated in the contract. For a piece of equipment, we will strictly abide by the product standards and carry out multiple quality inspections.

After-sale service

1. Dongying Laser is responsible for free installation, debugging and free training of users for the equipment purchased by customers technical personnel to ensure that users can master the operation method of the equipment as soon as possible and put it into use as soon as possible;

2. Dongying Laser provides one-year free warranty and lifetime maintenance for the products purchased by users. During the warranty period, if the equipment fails and the parts are damaged (except for human factors and force majeure factors), our company is responsible for free repairs, and the required replacement parts are provided by the company for free (except for consumables). If the warranty period is exceeded, the maintenance fee will only be charged at the cost price;

3. From the date of purchase, users can enjoy free software upgrades for life;

4. After-sales service response time is 8 hours, after receiving a customer repair call, after-sales engineer within 24 hours Have a clear answer or arrive at the equipment site. If the fault is not eliminated, the maintenance personnel will not be evacuated;

5. Dongying Laser will make regular annual visits to all customers and provide technical support services at any time .

Service Philosophy

satisfy customers, provide customers with first-class products, first-class quality and first-class service.

Professional: Professional teams provide professional services

Passion: Passionate about every customer from start to finish

Fair: No matter the size of the contract, whether new or old customers, regardless of domestic and foreign customers are treated fairly

Efficient: High efficiency, respect every minute of customers

rigorous: rigorous attitude and work style

Responsibility: Be accountable and put customer needs first